Teddington Removals Terms and Conditions
These terms and conditions set out the basis on which Teddington Removals provides home and business moving services within the UK. By making a booking, the customer agrees to be bound by these terms and by any written quotation, confirmation, or service specification issued by us. The purpose of this page is to explain the rights and responsibilities of both parties clearly, so that the moving process is handled in a fair, practical, and professional manner. These terms apply to removals, packing, unloading, storage arrangements where offered, and any associated services arranged as part of the same instruction.
For the purposes of these terms, the words “we”, “us”, and “our” refer to Teddington Removals, and “you” or “the customer” refers to the person, business, or organisation placing the order. The service may involve one or more vehicles, porters, packers, or subcontracted specialists, depending on the size and complexity of the move. Any reference to a “removal service” includes standard domestic removals, office relocations, partial loads, furniture transport, and any agreed ancillary activity. Nothing in these terms affects your statutory rights as a consumer where those rights apply.
All bookings are made subject to availability and to acceptance of the information provided by the customer. We rely on the details supplied at the time of quotation and booking, including the collection address, delivery address, access conditions, property size, inventory, parking arrangements, and any items requiring special handling. If the information changes materially before the move date, we reserve the right to revise the quote, adjust the resources allocated, or decline the booking if the revised requirements cannot reasonably be met.
Bookings may be made verbally, in writing, or through a digital booking process where available. A booking is not confirmed until we issue written acceptance, usually by way of a confirmation message or accepted quotation, and where required, a deposit or pre-authorisation has been received. The customer is responsible for checking that all details are correct, including dates, addresses, access times, inventory notes, and any agreed extras such as packing materials or dismantling services. Any error or omission may affect the price, timing, or performance of the service.
Where a quotation is based on an inventory, survey, photographs, or customer-provided measurements, it will be treated as accurate only to the extent that the information supplied is accurate and complete. We may also provide an estimate where the final volume, labour, or time required may vary. Unless stated otherwise in writing, estimates are subject to adjustment if the actual work differs from the details originally provided. Reasonable changes in the scope of work, route, waiting time, or access conditions may result in a revised charge.
We reserve the right to refuse or cancel a booking where it would be unsafe, unlawful, or impracticable to carry out the work as requested. This includes, without limitation, circumstances involving unsafe access, insufficient parking, prohibited items, hostile behaviour, excessive contamination, or undisclosed hazards. Customers are expected to obtain any permissions required for access, parking, or loading/unloading and to ensure that the property is ready for the move at the scheduled time.
Payment terms are set out in the quotation or booking confirmation. Unless otherwise agreed, deposits are payable in advance to secure the date and may be non-refundable where the customer cancels close to the service date or where costs have already been incurred. The balance is normally due on completion of the service, though we may require full or partial payment before the move begins, especially for larger jobs, long-distance work, or services involving subcontracted support.
We accept payment by the methods stated at the time of booking. Charges may include labour, vehicle use, fuel, tolls, parking, congestion-related costs, packing materials, dismantling and reassembly, waiting time, storage fees, and waste handling charges where applicable. Unless expressly stated, quotations do not include unforeseen costs arising from inaccurate information, delays caused by the customer, or additional work requested during the move. Any extras agreed on the day will be added to the final invoice.
Late payment may result in administrative charges, suspension of future services, or recovery action where necessary and permitted by law. If payment is disputed, the customer must notify us promptly and provide the reason for the dispute. Payment of the undisputed portion of the invoice must still be made by the due date. Where a business customer is involved, we may charge statutory interest and recovery costs on overdue sums.
Cancellations and rescheduling requests should be made as soon as possible. If the customer cancels after booking confirmation, cancellation charges may apply to cover administration, reserved labour, vehicle allocation, and other losses reasonably incurred. The amount charged will depend on the notice given and the stage of preparation reached. Where a deposit is described as non-refundable, that position will apply except where the law requires otherwise.
If you wish to change the moving date, we will try to accommodate the request, but availability cannot be guaranteed. A rescheduled booking may be treated as a fresh booking for the purposes of pricing, and any previously agreed rate may no longer apply if the new date falls outside the original service window. If we have already allocated crews, vehicles, or equipment, we may recover costs that cannot be avoided by reasonable mitigation.
We may cancel or postpone a booking if circumstances outside our control make performance unsafe, unlawful, or impracticable. This includes severe weather, road closures, vehicle breakdown, staff illness, strikes, accidents, fire, flooding, or other events beyond our reasonable control. In such cases, we will take reasonable steps to notify the customer and, where possible, agree an alternative date. We will not be responsible for losses arising from a lawful cancellation due to force majeure, except where the law states otherwise.
The customer must ensure that all items to be moved are properly packed or, where packing is undertaken by us, that the packing instructions are accurate and complete. Fragile items, high-value goods, documents, artwork, antiques, electronics, plants, and items requiring temperature control or specialist handling should be declared before the move. We are not responsible for the condition of items that were inadequately packed by the customer, unless damage results directly from our negligence. Any item not disclosed in advance may be refused for carriage or moved only at the customer’s risk.
Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our proven negligence or breach of contract. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those rights, we are not liable for indirect or consequential losses such as loss of earnings, loss of profit, loss of business, or disappointment arising from delay. Claims must be notified as soon as reasonably practicable and supported by evidence.
Any claim for damage should be made promptly, ideally before goods are unpacked or removed from the delivery location, and in any event within a reasonable time after the service. The customer should retain packaging and damaged items for inspection where possible. We may request photographs, an inventory, proof of value, and other reasonable information to assess the claim. Our liability, where established, may be limited to repair, replacement, or the fair market value of the affected item, subject to any contractual cap stated in the booking confirmation.
We operate in accordance with applicable UK waste regulations where waste removal, disposal, or recycling forms part of the agreed service. The customer must not place hazardous, illegal, or controlled waste in our charge unless this has been expressly agreed in advance and is lawful to transport and dispose of. This includes asbestos, chemicals, solvents, oils, gas cylinders, clinical waste, electrical items requiring special treatment, or any item classified as hazardous under relevant legislation. We may refuse such waste or require specialist handling at additional cost.
Where waste is collected as part of a clearance or removal, the customer confirms that they have the right to dispose of the items and that no third-party ownership, tenancy restriction, or legal prohibition applies. We may separate recyclable materials from general waste at our discretion, but we do not guarantee any particular recycling outcome. If waste contains personal data, confidential documents, or sensitive materials, the customer should ensure secure destruction arrangements have been agreed. We are not responsible for any breach arising from undisclosed confidential contents left within disposed items.
To comply with the law, we may ask the customer to declare the nature of the waste and to provide any information needed to complete transfer, carrier, or disposal documentation. The customer must not mix prohibited waste with general household or commercial items without prior agreement. If unlawful waste is discovered during the service, we may stop work, isolate the items, charge for delays or safe handling, and notify the relevant authorities if required. The customer remains responsible for any penalties, fines, or third-party claims arising from inaccurate declarations.
Customers must ensure there is clear access to the property, adequate parking where legally possible, and that lifts, stairs, corridors, doorways, and loading areas are suitable for the items to be moved. If access is restricted, we may need to charge additional time or request specialist equipment. The customer should remove loose fittings, secure drawers where practical, defrost fridges and freezers in advance, and arrange for pets, children, and vulnerable persons to be kept safe during the move. Any delay caused by failure to prepare the property may be charged as waiting time.
We are entitled to rely on the customer’s instructions regarding where items are to be placed at the destination. If the customer is not present, or if instructions are unclear, we may place goods in a safe and reasonable location, after which responsibility for positioning passes to the customer. The customer should inspect items as soon as practicable after delivery. If the service includes dismantling or reassembly, we will take reasonable care, but we cannot guarantee that every item can be dismantled without risk of minor marking or that all fixtures will be perfectly aligned unless specifically agreed.
Nothing in these terms limits the customer’s obligations to cooperate with the service. If the customer’s conduct, or the conduct of anyone at the property, causes delay, risk, damage, or a breach of safety requirements, we may suspend or end the service immediately. In such circumstances, the customer will remain liable for charges already incurred and for any additional costs that arise from the interruption. This includes circumstances where the move cannot be completed because access is denied, instructions are withheld, or the goods are materially different from those declared at booking.
These terms are governed by the law of England and Wales, and any dispute arising from or connected with the service, these terms, or any associated quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any provision is found to be invalid, unlawful, or unenforceable, that provision shall be read down or severed to the minimum extent necessary, and the remainder of the terms shall continue in full force and effect.
We may update these removal terms and conditions from time to time to reflect changes in our business practices, legal obligations, or service arrangements. The version in force at the time of booking will apply to that booking unless a later written version is expressly agreed. No waiver, variation, or amendment shall be effective unless confirmed in writing by an authorised representative of Teddington Removals. These terms form the complete agreement between the parties regarding the booked service and replace any prior oral or written understanding on the same subject.